Its amazing to consider just how much our dependence on IT has increased since a decade ago.You can’t find a single department in an organization these days that doesn’t depend on computers to work. Indeed, IT has been the core of the competitiveness of successful organizations.
What comes hand in hand with this reliance on [...]

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A year ago there was a promotional mail from the Director, a forwarded one, sent by an ITIL service management training company, suggesting us to enrol for the ITIL service management training program. My first instinct was to simply ignore the idea of spending anything on this training. As the department head, I had several [...]

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